Straight Answers.
Shipping, orders, returns — everything you need to know before and after you buy.
Orders
We accept major credit and debit cards, along with secure checkout options available at checkout. Payment methods may vary depending on your region.
Payment is processed at checkout when your order is placed.
Because all BLKFOG products are made to order, cancellations are only possible within a short window after purchase. If production has already started, the order cannot be canceled.
Contact us immediately if you need to update your order. Changes can only be made before production begins.
If incorrect details were submitted, notify us as soon as possible. Once production starts, modifications are no longer possible.
Yes — as soon as your order leaves the fulfillment facility, tracking is emailed to you.
Shipping
Orders are produced within 2–5 business days before shipment. Once production is complete, your order is handed off to the carrier. Once shipped, you’ll receive tracking details by email.
Yes. Tracking details are sent by email once your order leaves the fulfillment facility.
Orders are made to order and typically produced within 2–5 business days. Once shipped, delivery usually takes 3–8 business days within Canada and 3–7 business days within the United States. Delivery timelines may vary depending on location and carrier conditions.
Delivery timelines are estimates provided by the carrier. Once an order ships, transit times are managed by the carrier and may be affected by weather, volume, or regional conditions.
Some products may ship separately depending on fulfillment location or production timing. If this occurs, tracking information will be provided for each shipment.
At this time, BLKFOG ships to Canada and the United States only.
Most BLKFOG orders ship within North America. In some cases, orders may ship from a different fulfillment facility depending on product availability. International shipments may be subject to customs fees or duties determined by the destination country.
Returns
BLKFOG products are made to order. We do not offer refunds for incorrect size selection, ordering the wrong product, or change of mind after purchase.
No. Because items are made to order, we do not accept returns or exchanges due to incorrect size selection.
Exchanges are only offered if the item arrives damaged or incorrect.
If your order arrives damaged or incorrect, contact us within 14 days of delivery with your order number and clear photos of the issue. Once reviewed and approved, we will arrange a replacement or refund.
In some cases, we may request return shipment before issuing a replacement or refund.
Claims must be submitted within 14 days of delivery. Requests outside this window cannot be reviewed.
Product & Care
Most BLKFOG garments fit true to size. For the most accurate fit, refer to the size chart listed on each product page before ordering.
Each product page includes a detailed size guide with measurements. We recommend reviewing it carefully before placing your order.
BLKFOG garments are produced using premium, quality-tested materials selected for durability, structure, and comfort.
BLKFOG garments are produced using quality-tested materials selected for durability and structure. To maintain fabric integrity and print performance, machine wash cold inside out and avoid high heat drying.
Most garments are pre-shrunk, but minor shrinkage may occur if exposed to high heat during washing or drying.
Always here to Help.
If you still have questions, contact us at support@blkfog.com