Frequently Asked Questions

BLKFOG currently ships within Canada. We're working toward offering shipping to the United States. Visit our Shipping page for current shipping information.

Available shipping options and rates are shown at checkout. Shipping costs depend on your order and destination.

Most orders are prepared and shipped within 1–2 business days. Orders placed on weekends or holidays begin processing on the next business day.

Delivery times depend on your destination and the shipping option selected. Estimated delivery details are provided at checkout. Delivery estimates are not guaranteed and may change during transit.

Once your order ships, you'll receive tracking information by email when tracking is available. You can also visit our Order Tracking page.

Tracking can take time to update after a parcel is handed to the carrier. Check again later if there hasn't been a recent scan. If the tracking remains unchanged for several business days, contact us for help.

First, contact the carrier to check the delivery details. Then email us at support@blkfog.com with your order number so we can help you look into it.

Delivery can be affected by carrier delays, weather, and other conditions outside our control. Check your tracking information for updates. If your parcel appears stalled, get in touch and we'll help where we can.

Contact us as soon as possible with your order details. We'll do our best to help before your order enters preparation. Changes and cancellations aren't guaranteed once processing begins, and shipped orders can't be cancelled.

Email us immediately with your order number and the correct address. We'll do our best to help before your order ships, but address changes aren't guaranteed once it's in transit.

Check your inbox and junk or spam folder first. If you still can't find it, email support@blkfog.com with the name and email address used at checkout.

Contact us as soon as possible. If your order is already being prepared, we may not be able to add anything. You can always place a separate order.

Fit can vary by garment and collection. Refer to the sizing information on each product page before ordering.

Product-specific sizing information is available on the relevant product page. Check the measurements before choosing your size.

Compare the product measurements with a garment you already own and like. Consider how you prefer your clothes to fit, and contact us if you need help with sizing.

Not necessarily. Garment style, material, fit, and construction can vary between products and collections. Check each product page for its specific details.

Decoration varies by design. Product pages identify the details of each garment, including its decoration where applicable.

Yes. Every BLKFOG garment is decorated in-house, with care and attention to the finished piece.

Colours can appear slightly different depending on your screen settings, lighting, and the conditions in which a product photo was taken.

Follow the care instructions printed on the garment label. As a general guideline, wash printed or embroidered garments inside out in cold water and avoid high heat when drying.

Restocks depend on current supplies and availability. Check the product page for updates on availability.

Contact BLKFOG within 14 calendar days of delivery if your item arrives damaged, defective, misprinted, or different from what you ordered, including a different size. We do not accept returns for change of mind, personal preference, or a size you selected incorrectly. See our Returns page for the full policy.

Email us at support@blkfog.com within 14 calendar days of delivery. Include your order number and the item you'd like to return. We'll review your request and, if it's eligible, send you return instructions. Please don't mail anything back before receiving those instructions.

No. Returned items must be unworn, unwashed, and have their original tags attached. Items that don't meet these conditions aren't eligible for return.

Return requests must be made within 14 calendar days of delivery.

No. We do not accept returns because the size you ordered does not fit. If BLKFOG sent a different size than you ordered, contact us within 14 calendar days of delivery.

We do not offer exchanges for size selection, colour, or personal preference. If your item is damaged, defective, misprinted, or incorrect, contact us within 14 calendar days of delivery for instructions.

If a return is approved for an issue with your order, BLKFOG will provide instructions and explain any shipping arrangements before you send the item back.

No. Original shipping charges are non-refundable.

All sale items are final sale, except where otherwise required by applicable law.

Once we receive and inspect your returned item, we'll notify you of the outcome. Approved refunds are issued to the original payment method. The time it takes for the refund to appear can depend on your payment provider or bank.

Contact us within 14 calendar days of receipt at support@blkfog.com. Include your order number, a description of the issue, and clear photos so we can review it and help resolve the problem.

Contact us within 14 calendar days of receiving your order. Email support@blkfog.com with your order number and details of the missing item so we can look into it.

Email us at support@blkfog.com or visit our Contact page. Please include your order number if your question is about an order.

We typically respond to support emails within 48 hours.

Follow BLKFOG on Instagram for new releases, behind-the-scenes updates, and the latest from the fog.

New pieces and collections will be introduced as the BLKFOG rotation grows. Follow along and check the site for updates.

Not at this time. BLKFOG gift cards aren't currently available.

BLKFOG Credit is store credit you earn on eligible purchases and can use toward a future order. It is not a gift card or cash.

Earn 5% back on eligible merchandise after discounts, excluding shipping and taxes. Credit is issued when your order is marked completed, not immediately after payment.

Use the same email address at checkout. When credit redemption is available, you can verify your email with a one-time code and apply your available balance toward eligible merchandise. No account is required.

BLKFOG Credit does not currently expire automatically.

If an order is refunded or cancelled, credit earned from that order may be reduced or reversed. Any credit used on a cancelled or refunded order is handled according to the order adjustment.

Visit our BLKFOG Credit page for program details and launch availability.