Returns & Exchanges

Can I return an item?

BLKFOG does not accept returns for change of mind or personal preference. This includes ordering the wrong size, choosing the wrong colour, disliking the fit or style, or no longer wanting an item.

Please check the product description, sizing information and colour options carefully before placing your order.

How do I report a problem with my order?

If your order arrives damaged, defective or incorrect, email support@blkfog.com within 14 calendar days of delivery.

Include your order number, the item in question, a brief description of the issue and clear photos where applicable. We’ll review the information and contact you with the next steps.

Can I exchange an item?

BLKFOG does not offer direct exchanges. We do not accept exchanges for sizing, colour or personal preference.

Please check your selections carefully before placing your order. If you receive an incorrect or defective item, follow the reporting process in Section 02.

What if my item arrives damaged or incorrect?

Contact us within 14 calendar days of delivery at support@blkfog.com. Include your order number, a description of the issue and clear photos where applicable.

Please keep the item and its packaging until we’ve responded. Do not send anything back before receiving written instructions from BLKFOG.

When will I receive my refund?

For approved returns, refunds are processed after the item has been received and inspected. Approved refunds are issued to the original payment method.

Original shipping charges are non-refundable for voluntary returns, including when only part of an order is returned. Sale and promotional items are final sale.

Customers are responsible for the parcel until it reaches BLKFOG for voluntary returns. Bank and payment-provider processing times may vary.